Not every problem fits inside a standard module. Your practice might need a report that doesn't exist yet, a workflow that connects two systems nobody built a bridge between, or a way to see your eClinicalWorks data from an angle no dashboard was designed for. Lumexity's Custom Scope & Tailored Work service is how we solve problems that don't have a product page — yet. We scope the need, build the solution from your eCW data, and deliver something that works inside your operations. Every standard Lumexity module started exactly this way: as a specific problem a real clinic needed solved.
Clinics running eClinicalWorks sit on enormous amounts of operational, clinical, and financial data. But when a specific need arises — a report the administrator needs, a workflow the billing team wants automated, an integration that would save hours per week — there's rarely a tool that does exactly that.
You ask your EHR vendor. They offer a generic feature that almost works. You ask a consulting firm. They scope a six-month project that costs more than the problem. You ask your staff. They build a spreadsheet and hope it holds.
The gap between "we have the data" and "we can act on the data" is where most practices get stuck. The information is in eClinicalWorks. The problem is clear. What's missing is someone who understands both — your data model and your operational reality — and can build the bridge quickly.
That's what Custom Scope does. No six-month RFPs. No generic solutions adapted to your workflow. We start with your problem, work inside your eCW data, and deliver something built for you.
You need to see your eClinicalWorks data in a way that no existing report provides. Maybe it's a cross-referencing of billing data with clinical outcomes. Maybe it's a provider productivity view your operations team has been building manually in Excel. We build the report, connect it to your live eCW data, and deliver it in a format your team can use daily — not a one-time export.
A process in your practice is broken, slow, or dependent on manual steps that shouldn't exist. We analyze the workflow, identify where eCW data can be leveraged to eliminate friction, and design a solution — whether that's an automated alert, a restructured process, or a new way to route information between your teams.
Your practice uses tools alongside eClinicalWorks that don't talk to each other. We build the connections — pulling data from eCW into external dashboards, syncing information across systems, or creating data pipelines that feed the reporting and analytics your practice depends on.
Every Lumexity product started as a custom engagement. The Office Eligibility Dashboard, Billing Copilot, Gaps in Care Analysis — each one began as a specific problem a real clinic brought to us. When we solve something that other practices need too, the solution evolves into a standard module. Your custom work today might become the next Lumexity product.
Tell us what you need — a report, a workflow fix, a data connection, or something you can't quite define yet. We'll ask the right questions to scope it clearly: what data is involved, who uses the output, and what success looks like for your practice.
Lumexity reviews your eClinicalWorks data landscape and delivers a clear proposal: what we'll build, how it connects to your data, and the timeline to delivery. No ambiguity. No open-ended consulting hours. A defined scope with a defined deliverable.
The solution is built, tested against your eCW data, and delivered to your team. We walk your staff through how it works, make adjustments based on their feedback, and ensure it fits into their daily operations — not the other way around.
Custom Scope is for practice administrators, billing managers, medical directors, and operations leads at clinics running eClinicalWorks who have a specific, defined problem that none of their current tools solve.
If you've said any of the following, this is for you:
Whether you're a single-location primary care practice or a multi-site group, if the problem involves your eCW data and your operations, we can scope it.
The Office Eligibility Dashboard began as a custom engagement for a clinic that needed real-time insurance verification visibility inside eCW. It's now a standard Lumexity module used across practices.
Gaps in Care Analysis started when a Healthfirst provider needed a way to see which patients had open quality measure gaps and how much HQIP incentive revenue was at stake. That engagement has since helped clinics capture over $500K.
Your problem might be unique to your practice today — and the solution for dozens of practices tomorrow. Custom work isn't a side service. It's how Lumexity's product roadmap is built.
Custom doesn't mean undefined. Every engagement has a written scope, a clear deliverable, and a timeline. You know what you're getting before we start building.
Lumexity connects to your eClinicalWorks instance through a secure, read-only integration — the same approach used across all our standard modules. We access the data we need, build the solution, and deliver it to your team. No clinical records are modified. No data is stored beyond what's required for the engagement.
If the engagement reveals a problem larger than the original scope, we'll tell you — and propose next steps separately. We don't expand scope without your approval.
HIPAA-compliant. Read-only. Transparent from start to finish.
Reports and data views built from eClinicalWorks data, workflow analysis and optimization, data integrations between eCW and external tools, and any operational problem where the answer lives in your eCW data but doesn't have an existing solution. If the problem involves your data and your practice operations, we can scope it.
It depends on the scope. Simple reports or data views can be delivered in one to two weeks. Workflow optimization and integrations typically take three to six weeks. Complex, multi-system projects may take longer — but the timeline is always defined before work begins.
Most eCW consultants optimize your configuration within the system's existing capabilities. Lumexity builds solutions on top of your eCW data — custom reports, external dashboards, automated workflows, and data pipelines that eCW doesn't offer natively. We don't reconfigure your EHR. We extend what you can do with the data inside it.
If we build something for your practice that solves a problem other clinics face, we may develop it into a standard Lumexity module — with your input and feedback as the first user. Every current Lumexity product started this way. Your engagement directly shapes our roadmap.
No. Custom Scope is available independently. You don't need to be using the Eligibility Dashboard, Billing Copilot, or any other Lumexity module. If your problem involves eClinicalWorks data, we can help.
We scope engagements as fixed-price deliverables whenever possible. You receive a clear proposal with the scope, deliverable, and cost defined before work begins. We don't bill open-ended consulting hours.
Tell us what your practice needs — a report, a workflow, an integration, or something nobody's built yet. We'll scope it, build it, and deliver it. Your problem. Your data. Your solution.
